Shipping policy

Shipping Policy

At Shelbyโ€™s Barkery, we work hard to get fresh, tail-wagging goodness to your doorstep as quickly and safely as possible.


๐Ÿ“ฆ Processing Times

All orders are handmade or hand-packed with care. Please allow 3โ€“5 business days for processing before your order ships. During busy seasons or holidays, processing may take a little longer โ€” but weโ€™ll always do our best to keep you updated!


๐Ÿพ Shipping Rates

  • Flat-rate shipping: $8.97 per box for all subscription orders

  • Single treat orders: Shipping is calculated at checkout based on your location and order size

  • Free shipping on orders over $49 (excluding subscription boxes)


๐Ÿšš Delivery Times

We ship via USPS or UPS depending on the size of your order. Most packages arrive within 2โ€“5 business days after shipping. Youโ€™ll receive a tracking number as soon as your order goes out.


๐ŸŒž Warm Weather Notice (for Iced Treats)

Our frosted treats are made with dog-friendly icing, and while we pack with care, they may soften or smudge slightly in transit during warmer months. To keep them looking their best, we recommend bringing your package indoors promptly upon delivery.


๐ŸŽ„ Holiday Shipping

The holidays are a busy time for everyone โ€” including mail carriers! Please allow extra time for order processing and delivery during the holiday season. We recommend ordering early to make sure your treats arrive in time.


๐Ÿ“ฌ Shipping Addresses

Please double-check your shipping address before completing your order. Weโ€™re not able to refund or replace packages sent to incorrect addresses provided at checkout.


๐Ÿ’Œ Questions?

Need help with your order or tracking info? Just reach out to us anytime at stacey@shelbysbarkery.com โ€” we're always happy to help!

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