FAQs

Shipping

How much is shipping for the subscription box?

We offer a flat rate of $8.97 per box — no matter where you live in the U.S. That way, you always know what to expect at checkout.

How much is shipping for regular orders?

Shipping for single treat orders is calculated at checkout based on your location and package weight. We do our best to keep it fair and affordable!

Do you ship everywhere in the U.S.?

Yes! We currently ship anywhere within the United States. We hope to offer international shipping in the future — stay tuned!


Subscriptions

What’s inside the subscription box?

Each box includes a rotating mix of our all-natural, small-batch dog treats, along with occasional decorated goodies and surprise extras. You’ll also get a subscriber-only 10% off code to use in our shop all month long!

Can I cancel my subscription anytime?

Absolutely! You can pause, skip, or cancel your subscription at any time — no hard feelings (though your pup might miss us!). Just log into your account to make changes.

When will my box ship?

We ship subscription boxes generally within a week of payment processing, we like to be sure our cookies are fresh! You’ll receive an email with tracking info as soon as your box is on the way!

What if I’m not satisfied with my box?

While we think your pup will be tail-wagging happy with their treats, we know every dog is different! If you ever have an issue, please reach out — we’re here to help. 💛 If your pup ends up with more treats than they can handle, we kindly suggest sharing the love with a furry friend who hasn’t discovered us yet — or donating to your local rescue. It’s a great way to spread some joy and keep tails wagging everywhere.


Payment

When will I be charged for my subscription?

You’ll be charged on the day you first subscribe, and then automatically every 30 days after that — unless you pause or cancel your plan.

What payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay and PayPal.

Is my payment information secure?

Yes! We use Shopify’s secure checkout system to protect your information. Your privacy and security are super important to us (and we never store your card info directly).


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