Refund policy

Refund Policy

At Shelby’s Barkery, we want every tail to wag with happiness. While we don't accept returns due to the perishable nature of our treats, your satisfaction is incredibly important to us.

If your order arrives damaged, incorrect, or something just isn't right, please reach out to us right away at stacey@shelbysbarkery.com — we’ll do our best to make it right.


Damages and Issues

Please inspect your order when it arrives and contact us immediately if anything is missing, damaged, or incorrect. We’re a small team, but we care deeply and will work with you to fix any issues quickly.


Exceptions / Non-Returnable Items

Due to health and safety guidelines, we’re unable to accept returns on food items, personalized products, or sale items. If you’re ever unsure about an order, feel free to reach out — we’re happy to answer questions before you buy.


Need Help?

We're here for you! You can always reach us with any questions at stacey@shelbysbarkery.com.

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